ORDER PROCESSING

We aim to process all online orders within 2–3 business days. Orders are processed and Monday through Friday, 10:00 AM – 6:00 PM PST, excluding statutory holidays.

Once your order has shipped, you will receive a shipping confirmation email with your tracking information.

As our inventory is available both online and in-store, there may be rare occasions where an item sells before your online order is processed. If this occurs, we will notify you within 1–2 business days and issue a full refund.

If you have any special shipping requests or delivery instructions, please contact us before placing your order.

ORDER CANCELLATIONS & CHANGES

Please review your order carefully before completing your purchase.

Once an order has been placed, it immediately enters our fulfillment process. For this reason, we are unable to cancel, modify, or combine orders after they have been submitted. This includes changes to shipping addresses, shipping methods, payment methods, or the items ordered.

SHIPPING OPTIONS

Canada

• Standard Shipping (Orders over $500 CAD): Complimentary
• Standard Shipping (Orders under $500 CAD): $15 CAD
• Express Shipping (Orders over $500 CAD): $35 CAD
• In-Store Pickup (West Vancouver): Complimentary (available within 1–2 business days)

United States

• Standard Shipping: $25 USD
• Express Shipping: $35 USD
• Complimentary Standard Shipping on orders over $3,500 USD

International (Mexico, Europe, Asia-Pacific & Australia)

• Standard Shipping (Small Packages): $75 CAD
• Express Shipping: Available upon request. Please contact customerservice@thefindluxury.com for a quote.

SHIPPING & DELIVERY

Shipping times vary depending on the destination and shipping method selected.

Orders shipped outside of Canada may experience customs processing delays, which are beyond our control. Standard shipping to the United States typically takes 3–7 business days in transit once processed.

The Find is not responsible for shipping carrier delays, weather delays, customs delays, or other circumstances outside of our control.

Once a package has been shipped and accepted by the carrier, The Find is not liable for any delays, loss, theft, or damage that may occur during transit.

If a package is returned to us because delivery could not be completed, it may be reshipped at the customer's expense.

CUSTOMS & DUTIES

International orders may be subject to import duties, taxes, brokerage fees, and customs charges imposed by the destination country. These charges are the responsibility of the customer.

To assist with customs processing, items are declared as used goods at their purchase value without identifying brand names.

OUR COMMITMENT TO PRIVACY

We package all orders discreetly to protect your privacy. Exterior packaging is intentionally unbranded and designed not to attract unnecessary attention.

RETURNS

All Sales Final

All in-store purchases, handbags, accessories, jewelry, watches, discounted items, promotional items, and purchases made using store credit, Afterpay, or Affirm are final sale.

Returns on Eligible Online Purchases

Returns are accepted only on full-priced clothing and footwear purchased online.

A return request must be submitted within 48 hours of confirmed delivery by emailing customerservice@thefindluxury.com.

Return Eligibility

To qualify for a return, items must:

• Be unworn and unused.
• Be in the same condition as received.
• Include all original accessories, including dust bags, boxes, authenticity cards, tags, and any accompanying materials.

Items showing signs of wear, damage, alteration, or use will not be accepted.

Return Shipping

Customers are responsible for all return shipping costs.

We strongly recommend using a tracked and insured shipping service, as The Find is not responsible for returns that are lost, stolen, or damaged in transit.

Refunds

Approved refunds will be issued to the original payment method, less the original shipping charges.

Please allow up to 3 business days for the refund to be processed. Depending on your financial institution, funds may take up to 10 business days to appear on your statement.