Shipping policy

We aim to process all online orders within 2-3 business days. Orders are shipped from Tuesday to Friday, 10 am - 6 pm PST, excluding holidays. Once your order has shipped, you will receive an email notification with a tracking number.

In cases where a package cannot be received, it may be reshipped at the customer's expense.

Please note, our online inventory is also available in-store. If an item is unavailable, we will notify you within 1-2 business days and provide a full refund.

We offer both standard and express shipping options. If you have any special instructions, feel free to contact us before placing your order.

To ensure a safe and discreet shopping experience, we label packages in a way that avoids attracting attention. Your privacy is our priority.

Please Note: The Find is not liable for any product loss or delays once the package has shipped. Any delays in delivery will not incur penalties or refunds.

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Shipping times vary depending on the destination and shipping method chosen. Orders shipped to the U.S. or internationally may experience customs delays. Standard shipping to the USA typically takes 3-7 days in transit once processed.

Orders shipped outside Canada may be subject to import taxes, duties, and fees by the destination country. Customers are responsible for these charges. To streamline customs processing, we declare items as used goods (without brand identification) at their purchase value.

• Standard Shipping (Orders over $500 CAD): Free
• Standard Shipping (Orders under $500 CAD): $15 CAD
• Express Shipping (Orders over $500 CAD): $35 CAD
• In-store Pickup (Vancouver): Free, available within 1-2 business days

USA

• Standard Shipping: $25 USD
• Express Shipping: $35 USD
• Free Shipping for orders over $3500 USD

• Standard Shipping (Small Packages): $75.00 CAD
• Express Shipping rates available upon request (email: customerservice@thefindluxury.com)
  

 

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